#TWILIO AIRTABLE INTEGRATIONS HOW TO#
#TWILIO AIRTABLE INTEGRATIONS INSTALL#
#TWILIO AIRTABLE INTEGRATIONS SOFTWARE#

When a user opens a customer profile page.

Multiple API calls may be generated if more than 100 contacts are returned.

When a user opens the contact list the first time, or refreshes the contact list after the Twilio Serverless instance has 'cooled off'.

This integration service generates a request to Airtable under the following conditions: Here are the details to know:Īirtable's API has a maximum throughput of 5 requests per second. We don't recommend using this integration to support more than 30 Frontline users and/or more than 4000 contacts. If numbers are formatted differently, the integration may fail to find customers in Airtable when a conversation is initiated from an inbound message. Note that addresses in the sms and whatsapp columns must be in e164 format, e.g.

Data FormatĪ sample Airtable template can be found here. Then select the onConversationAdded and onParticipantAdded events. To set them up, go to Conversations > Services > Default Frontline Service > Webhooks. This callback receives the onConversationAdded and onParticipantAdded events from the Conversations service and sets the name of the conversation as well as the participant and participant avatar that is joining the conversation.

Templates Callback URL: /callbacks/templates.

Outgoing Conversations Callback URL: /callbacks/outgoing-conversation.

In the Twilio Console, go to Frontline > Manage > Callbacks and copy / paste the following callback URLs from your Frontline integration service: In the Twilio Console, go to Frontline > Manage > Routing and add /callbacks/routing under Custom routing:

/callbacks/twilio-conversations: called after a conversation is created or a participant is added to the conversation.Ĭopy and paste the callback URLs (uncluding your unique subdomain) into your Frontline configuration in the console.

/callbacks/templates: called when a user opens the templates menu.

/callbacks/routing: called when a messages is sent inbound that does not match an open conversation.

/callbacks/outgoing-conversation: called when a user initiates an outbound conversation.

/callbacks/crm: called when Frontline loads the contact list or a user detail page.

If your deploy is successful, you should see an output that looks like this: You can check which account you're deploying to with twilio profiles:list and add another account with twilio profiles:add. The callback URLs will reject requests from a different Twilio account with a 403 error. ℹ️ Always deploy to the same Twilio Account as your Frontline Service: This integration service uses Twilio-signed requests to protect the callback URLs.

#TWILIO AIRTABLE INTEGRATIONS INSTALL#

Project Setupįollow these steps to clone the repository, install dependencies, and set environment variables: Once you reach the step to 'Configure the Frontline Integration Service' you are ready to deploy this app. Additionally, you'll need to copy this Airtable Base template and have your Airtable API key along with your Base ID.Twilio Conversations configured to use the Frontline Conversations service as it's default conversation service.

#TWILIO AIRTABLE INTEGRATIONS HOW TO#

We recommend following the setup outlined Frontline node.js quickstart, which shows you how to do the following: This product is not suitable for large teams, see the Integration Limits section for more details. ⚠️ Scaling limits: Airtable's API has a maximum throughput of 5 requests per second. There is no Twilio support SLA for this integration.

#TWILIO AIRTABLE INTEGRATIONS SOFTWARE#

⚠️ Not an official Twilio Project: this software is not owned or maintained by Twilio. This repository implements a Twilio Frontline integration service using Twilio Serverless with Airtable as the contact databse. Twilio Serverless Frontline Integration Service

Twilio airtable integrations